Los Angeles, CA
Full-time


Summary:

This role is responsible for providing network administration and system engineering as part of a team.

Essential Duties and Responsibilities:

  • Provide first-tier computer and software support to users on-site and via telephone with a positive, friendly attitude while provided outstanding customer service.
  • Provide timely response and follow-up to all support calls.
  • Record daily updates and tracking information.
  • Perform PC setup and maintenance, including operating system and software installation.
  • Perform network connection troubleshooting to isolate and resolve problems.
  • Perform maintenance and administration of PC based applications including anti-virus software, and other department-specific applications.
  • Catalog and maintain PC and laptop hardware, software and warranty inventory.
  • Document and update all IT support processes on a continual basis.
  • Provide weekly status report on open and resolved issues.
  • Maintain confidentiality with regard to the information being processed, accessed, or stored.
  • Perform any other duties related to Information Management as assigned.

Qualifications:

  • A minimum of two years of experience working in an IT or call center department (or combination of both).
  • Strong understanding of PCs and peripherals in a networked environment.
  • MS Windows 7, 10 support experience. MAC OS familiarity a plus.
  • LAN Support experience, including Ethernet, TCP/IP, DHCP, and DNS.
  • Strong working knowledge of MS Office Suites 2010-2016
  • Experience using and supporting iPad, & IPhones in corporate environments.
  • Remote access support experience.
  • Excellent interpersonal skills, including verbal and written communication, superb listening and follow-up abilities.
  • Exceptional organizational skills.

Preferred candidates would also meet the following criteria:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

A Bachelor’s degree in Information Systems, Business Administration, or technical school certificate/diploma, or equivalent experience.

Job Conditions:

Job may require hours that may exceed 8 hours per day and/or 40hours per week to complete priority projects. Job pressure exists in the balancing of a variety of projects and numerous simultaneous deadlines.

Language Skills:

Ability to read, write and speak English including speaking to groups of varying sizes.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference.

Reasoning Ability:

Job is frequently varied and often includes new or unique work assignments involving a moderate to high degree of complexity. Variety is seen working with styles requiring different fabrics and processes. Complexity is found in optimizing a number of factors involved with production planning and multiple conflicting priorities.

Computer Skills:

Must be proficient in MS office products including: Word, Outlooks, Power Point, and advance working knowledge of Excel. Knowledge of full circle desired, but not required.

Go to all jobs